Support
Getting started
I don’t get alerts
Check that notifications for Yeogiya are on in your phone settings. On iPhone, allow Time Sensitive notifications so alerts get through Focus modes. On Android, the app’s Settings screen shows the permission status.
On Android the station name doesn’t appear over videos
Yeogiya needs the ‘Display over other apps’ permission. Go to Yeogiya Settings → Permissions → Display over other apps. Some video apps hide other apps’ overlays; you still get the notification and vibration.
On iPhone the Dynamic Island or top card doesn’t appear
On your first ride the Lock Screen asks whether to allow Yeogiya’s Live Activities. Tap Allow so stations appear in the Dynamic Island (or as a top card) while you use other apps. If you skipped it, turn on Settings → Yeogiya → Live Activities. iOS may hide the Dynamic Island during full-screen photos and video, so when it’s time to get off a notification banner is also sent.
On iPhone detection stops when I switch apps
iOS pauses motion sensors for background apps, so Yeogiya keeps location running during a trip to continue detecting. Allow location ‘While Using the App’ or higher. Your location never leaves the phone.
The app is in a different language
Yeogiya follows your phone’s language: Korean, English, Japanese, Simplified Chinese, Spanish or French. On iPhone you can change just the app’s language in Settings → Yeogiya → Language.
While riding
The station is off by one
Underground, GPS isn’t available and stops are counted with the motion sensor. Long signal holds or sudden braking can throw it off. Use ‘Fix current station’ on the ride screen, or the ◀ ▶ buttons in the Android notification and overlay.
The starting station is wrong
The nearest station is found from your location just before or after you enter the station. If there was no fix, or it’s a transfer station, choose it yourself under ‘Boarded at · tap to change’.
I want fewer alerts
In Settings → Station alerts choose ‘From 2 stops before’ or ‘From 1 stop before’. Departure from the stop before yours, arrival and transfer alerts always come.
Privacy and data
I want my data deleted
Recent trips, settings and ride logs on your phone are deleted when you uninstall the app. The server holds only launch records (device type, app version, country) with no name or location; email us and we’ll delete them. See the Privacy Policy.
What is ‘Record rides’?
A feature to improve detection accuracy. When on, sensor values and location are saved on your phone, and leave it only when you send them with ‘Send latest log’. If you’d like to help, email the log file to the address above.